How to cancel or reschedule

Call (08) 9022 7199 during clinic hours. If you email or use an online system, the change is not confirmed until you receive acknowledgement from the clinic. For an appointment within 24 hours, telephone contact is recommended.

Notice periods are measured against the scheduled appointment time and clinic opening hours. A message left while the clinic is closed may not be reviewed until the next opening period.

Deposits and late-cancellation fees

A $50 deposit is required for new-patient bookings and may be required for other appointments involving reserved clinical time, materials or laboratory work. Unless otherwise agreed, the deposit is applied to the account for attended treatment.

A $50 fee may apply where an appointment is cancelled or rescheduled with less than 24 hours’ notice, or the patient does not attend. The clinic will consider genuine emergencies, sudden illness and exceptional circumstances reasonably and may waive or transfer a fee or deposit at its discretion.

Late arrival and repeated non-attendance

If you arrive late, there may not be enough time to provide the planned care safely. Depending on the circumstances, the appointment may be shortened, limited to urgent assessment, rescheduled, or treated as a late cancellation. We will explain the available option.

Repeated missed or late-cancelled appointments may require prepayment before another booking or may limit advance bookings. This will be discussed with the patient, parent, guardian or authorised representative. The clinic will consider continuity and urgency of care before making a decision.

When the clinic changes an appointment

We aim to run on time, but dental emergencies, practitioner illness, equipment issues or other events may require us to delay or change an appointment. We will contact you as soon as practicable and offer another time. The clinic is not responsible for indirect costs such as travel or lost income except where required by law.

Questions or concerns

If you believe a fee has been applied incorrectly or special circumstances were not considered, contact the practice promptly. We will review the booking record and relevant circumstances. You can also use our Complaints and Feedback Process.