Treatment plans and estimates

Dental fees depend on clinical findings, complexity, materials, laboratory work and the number of visits required. After assessment, we will explain the proposed treatment and provide an estimate for planned care where practicable. An estimate is not a fixed quote if the clinical situation changes or previously hidden conditions are found.

You may ask for a written estimate, dental item numbers, the stages included and possible additional costs. For non-urgent care, you may ask questions, take reasonable time to consider options or seek a second opinion.

If the treatment or cost changes

If new findings or complications make a material change necessary, the dentist will explain the reason, alternatives and revised likely cost before proceeding where circumstances allow. In an emergency, immediate care may be needed to manage pain, infection, bleeding or another urgent risk; the scope and cost of further treatment will be discussed as soon as practicable.

Health funds, HICAPS and government programs

HICAPS is an electronic claiming facility, not a health fund. Any on-the-spot estimate or claim depends on information returned by your insurer. The insurer—not the clinic—determines benefits, waiting periods, annual limits, exclusions and preferred-provider arrangements. You are responsible for any gap and any amount later rejected or reversed by the insurer.

CDBS, DVA and other government programs determine eligibility, covered items, balances, limits and approval requirements. Please tell us when booking if you intend to use a program and bring the required details.

Deposits, payment plans and third-party finance

A deposit may be required to secure some appointments. The clinic currently requires a $50 deposit for new-patient bookings. A $50 fee may apply for a cancellation with less than 24 hours’ notice or non-attendance, subject to the Cancellation and Non-Attendance Policy.

Afterpay, Zip and any other finance or payment-plan service are separate providers. Approval, limits, fees and terms are set by the provider. Information from the clinic is general and is not financial advice. Compassionate release of superannuation is subject to Australian Taxation Office and fund rules and is not guaranteed.

Your responsibilities and consent

• Give accurate health, insurance and eligibility information.
• Ask about anything you do not understand before consenting.
• Confirm available benefits directly with your insurer or program administrator.
• Pay deposits, agreed fees and any outstanding balance when due.
• Tell us promptly if your circumstances or treatment decision changes.

Clinical consent and financial consent are related but separate. Agreeing to pay does not replace informed consent to treatment, and you may withdraw consent to non-emergency treatment before it is provided. Fees may still apply for services already supplied, laboratory work already commissioned, or late cancellation under the clinic policy.